24/7/365 Technical Support

...and more!

Mandarin’s technical support team is available via modem, fax, e-mail, FTP, and toll-free telephone support 24 hours a day, seven days a week, 365 days a year. Chat is also available. Most calls are answered immediately. After-hours calls are taken by a voice message system and technicians are immediately paged. If the situation warrants, Mandarin technicians are able to dial in to the library’s system, using a modem and communication software, and work as if on-site. Bilingual technical support in Spanish is also available..