Services

We know how important your library automation system is to your day-to-day operations. With years of software development and customer service experience, our support staff is trained to answer your questions and solve any problems quickly and efficiently.

Not sure what type of library automation system is right for you? Talk to us. Our trained consultants will help you to get the best solution for the best price.

Our library automation-related services include:

In addition to these services, we also offer Technical Support to all Mandarin customers with a current Service & Update Agreement.
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Mandarin customers throughout the world are just a phone call or e-mail away from our expert, on-the-mark technical support team. Our dedicated technical support representatives located in our Boca Raton, Florida office are available to help you with your software questions and troubleshoot difficulties.

They are available 365/24/7 at our toll-free number (USA and Canada) 800.426.7477 (local and international phone: 561.995.4010) or via e-mail at support@mlasolutions.com.

Services Pricing

Training

Mandarin On-Site Training
(per day plus expenses) . . . . . . . . . . . . . . . . $750.00

Mandarin On-Site Advanced Training
with Certification (per day plus expenses) . . $750.00

Mandarin Advanced Training with Certification
at Mandarin home office in Boca Raton
(per day) . . . . . . . . . . . . . . . . . . . . . . . . . . . . $750.00

Mandarin Online WebEx Training . . . $100.00/hour**

** If more than one connection, conference call fees will apply. Please Call for quote.

Technical Services

On-Site Installation
(per day plus expenses) . . . . . . . . . . . . . . . . $750.00

EDT (Electronic Data Transfer)

EDT Set-Up Fee . . . . . . . . . . . . . . . . . call for pricing

EDT (per record) . . . . . . . . . . . . . . . . call for pricing

Barcodes

Custom Barcodes Set-Up Fee . . . . . call for pricing

Barcode Label Covers (per 1,000) . . call for pricing

Barcodes
(per 1,000 with a minimum of 2,000).call for pricing

Special Data Work - incl. Union Catalog

Database Customization (per site). . call for pricing

Union Catalog

Set-Up Fee. . . . . . . . . . . . . . . call for pricing
Per Site Charge . . . . . . . . . . . call for pricing
Per Record Charge. . . . . . . . . call for pricing

Contact Mandarin Sales & Marketing for
a custom quotation . . .

Web Hosting

Web Hosting Annual Fees

1-10,000 records. . . . . . . . . . call for pricing
10,000 - 20,000 records . . . . call for pricing
per 10,000 records after 20k.call for pricing

Upload Fee (per upload) . . . . . . . . . . call for pricing

-or-

Annual Upload Fee - monthly uploading
(must be annually pre-paid) . . . . . . . call for pricing

Authority Record Processing

Please contact the Mandarin Sales
Department for pricing.

* All service scopes and pricing are
subject to change without notice.*

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		If this is your first time using our new login and password system, please contact technical support to get your password.