Mandarin’s technical support team is available via fax, e-mail, FTP, and toll-free telephone support 24 hours a day, seven days a week, 365 days a year. Chat is also available. Most calls are answered immediately. After-hours calls are taken by a voice message system and the calls go directly to a technical support representative's cell phone for immediate assistance. If the situation warrants, Mandarin technicians are able to dial in to the library’s system, using a internet connection and communication software, and work as if on-site. Bilingual technical support in Spanish is also available.
Monday to Friday from 8:00 am to 5:00 pm EST.
Toll Free (USA and Canada only): 1 800 426 7477 opt 3
Phone: 1 561 995 4065 opt 3
After Office Hours and weekends
Toll Free (USA and Canada only): 1 800 426 7477
Phone: 1 561 995 4065
email: firstname.lastname@example.org or TS24@mlasolutions.com
Check our Tech Support Database