Community
TESTIMONIALS
What our customers think about Mandarin Products and Services

WHAT OUR CUSTOMERS THINK ABOUT MONTHLY WEBINARS

Thank you! That webinar was well done and helpful. I plan to attend the inventory webinar next week.

Trinity Lescallett
Richland Correctional Institution

WHAT OUR CUSTOMERS SAY ABOUT OUR COMPANY

Everything is working just great: M3, Oasis, CMS, and the M3 utilities. Your team has been wonderful: Mario and Deborah and 3 Support people: Luis, Tom, and the guy who pointed our M3 start.ini file to the right place.

Jacquelyn Shartin M.L.I.S.
Worcester Academy

WHAT OUR CUSTOMERS SAY ABOUT OUR TECH SUPPORT STAFF

We love Mandarin and the tech support we receive.

Patricia Arnold, Librarian
Defense Language Institute English Language Center

WHAT OUR CUSTOMERS SAY ABOUT OUR PRODUCTS

I'm currently using M3 and and perfectly happy with it.  It simply works. Period. It was clear to me that Mandarin had the best cataloging interface and reporting capabilities and I think it still does.  The OPAC interface is easy to use and the 'Browse' feature is indispensible when teaching students about searching.
Mary Seligman
Paul D Schreiber High School

WHAT OUR CUSTOMERS SAY ABOUT OUR TECH SUPPORT STAFF

“We always contact Mike Dicter for our customized reports. He is amazing! In no time he provides us with the report we need, and he follows up to ensure the report generated is exactly what we want.  Thank you for your fantastic and efficient customer support system. Pembroke Public Library”. 

Jennifer Cross
IT Services Manager
Pembroke Public Library
Pembroke, ON

Things are going smoothly with our transition to the single Win2008 server with AD for both curriculum and library services. In just 5 months, we now have 18 sites converted, with 9 more to come before fall of 2011 school startup. 

Alex, Mike, Joe, and Jonathan have been outstanding in responding to the few problems we've had and working with me to resolve any hiccups. They do an incredible job and it is greatly appreciated. The co-operation and support we have received from you folks has not gone un-noticed. These transitions will be saving our district tens of thousands of dollars on an ongoing basis.

Al Van Gasbeck
Information Systems Support, Library Automation, VoIP Telephony
School District #23
Kelowna, British Columbia

 

Hello Tom,
I just ran that program to fix invalid expiration dates and IT FIXED THEM ALL! There were over 1400 left and now they're all fixed. You have saved the day.
Thank you,

Mary Newman
Mary E. Tippitt Memorial Library

WHAT OUR CUSTOMERS THINK ABOUT MONTHLY WEBINARS

Thanks for the webinar – very informative!  And for the record, I LOVE the Cleanup and EasyLabel utilities.  They are so excellent!

Thanks again –

Sue

Susan Tanner
GST BOCES, NY

Please pass on to all how much the assistance is appreciated for getting us and keeping us on track with the updates.

Kathi and the LRC Staff
Lambton College, Sarnia Ontario

WHAT OUR CUSTOMERS SAY ABOUT QUICK SEARCH BOX

Pamela Anderson MLS
Librarian from Lincoln College of Technology

"I wanted to send you a quick note to let you know that Holly was a terrific trainer in my online training. She was obviously very knowledgeable about OASIS and was able to answer every question I asked. Her explanations were easily understood and she went at a pace that I was both able to follow and kept me interested and excited.

A terrific experience!"

Susan H. Tanner 
Instructional Technology Specialist - Library Automation 
Greater Southern Tier BOCES 

Maureen Frei, who is the middle school librarian here in Horseheads, said, "I like the immediacy of it. An instant means for one to check if a title is available in the library."

WHAT OUR CUSTOMERS SAY ABOUT OUR PRODUCTS


Sarasota County School District 
Sarasota, FL 


We are a district of 42 elementary, middle and high schools. I am responsible for keeping the Mandarin program running in all 42 of these schools.

After using the same program for 20 years we moved to Mandarin M3. It was a whole new way of cataloging and circulation for us and the people at Mandarin were with us every step of the way. Their quality of tech support has not changed since 2002.

In 2007 we upgraded to Mandarin Oasis. The students, teachers, and parents love it. All the schools' databases are accessible from our district website.

http://www.sarasota.k12.fl.us/High/oasis_index.htm 

This enables the parents to take an active part in helping the student select appropriate books for pleasure reading as well as book reports, etc. 

I love it because it is no longer necessary to install software on each computer needing access to Mandarin OPAC. At one point that was in excess of 400 computers. 

Circulation in Oasis is very user friendly. Navigating through Cataloging is pretty straight forward. 

The upgrade to Oasis was quick and required very minimal down time. 

Darlene Senn
Library Automation System Technician
Sarasota County School District 
Sarasota, FL



We just went live with Oasis yesterday, with the Web Hosting and I must say how impressed I am with your staff and service.

 

I have sent several e-mails to support, re displays , etc and he has responded quickly and accurately.

Great job!

Lucy Cronin
Cambrian College Library


Dear Colleagues,

I am a disciple of the products from Mandarin, and have been for years! At my current school we have just migrated from Follett to Mandarin's 'new' product, which is called OASIS. In particular (and in relation to an earlier comment), I particularly like that the OPAC (which we are also using successfully as a WebOPAC) is not case sensitive, does not require the children/students to type in the whole title or words of the title in order, produces an authority list to browse from if no hits are found, uses 'see' and 'see also' and has a fantastic add-on feature from Syndetics that allows the searcher to see the book cover. You can also catalogue websites and launch into them from the OPAC.

Check out the website at: http://www.mlasolutions.com/

By the way, the level of support I get from the company is just fantastic!

Hope this helps,

Stuart Crouch


Can I tell you how much I LOVE the new BibStats utility and the enhanced Cleanup Utility? Thanks so much for these!!

Susan H. Tanner
Instructional Technology Specialist – Library Automation
Greater Southern Tier BOCES 

 

WHAT OUR LATIN AMERICAN CUSTOMERS SAY ABOUT TECH SUPPORT

Luis no había tenido tiempo de agradecerle todo su soporte técnico, mil gracias por la colaboración; la base de datos quedo excelente.


Seguiremos en contacto.

Esperanza Velasquez Patiño
Biblioteca
Gimnasio Femenino

 

WHAT OUR LATIN AMERICAN CUSTOMERS SAY ABOUT OUR COMPANY

Estimados señores:


De acuerdo al Sistema De Gestión de Calidad que el Gimnasio Femenino implemento hace 5 años, al respecto me permito informarles que dentro del proceso de compras y servicios se llevó a cabo la evaluación al servicio prestado por ustedes, como resultado del mismo, nos permitimos informarles: Muy contentos con el programa de biblioteca y con el soporte técnico que nos dan en este proceso de implementación. El colegio continúa con ustedes como proveedor.

Agradecemos de antemano su amable colaboración.

Cordialmente

Ana Maria Uribe R.
Procuradora
Gimnasio Femenino