I am writing to let you know that I received excellent customer service from Alex Ratmiroff. I recently began a job in the high school of Chappaqua (Horace Greeley HS) and Alex has been essential in not only procuring our MARC records but in helping us update our software for easier processing.
Thank you for your attention to customer needs.
Horace Greeley High School
Mike Dicter was phenomenal today! He was able to help me get OASIS installed on the server and all is working great. I appreciate the knowledge and helpfulness of Mike! Thanks for having such great employees to help us when we most need it!
Greater Southern Tier BOCES
I just wanted to take a minute to thank you so much for all of your support and help. I am totally new at this and I appreciate so much how patience and courteous you were with me every time I called you back. It is hard to find that type of customer service around!
Preston Elementary School
I am with Province in Maricopa Az and have been interfacing with your tech support folks. I have worked with both Mike and Tom and what a joy it is. Both those fellows are so knowledgeable and always willing to help me out, make suggestions and just do a fantastic job in general. I always come away knowing that their going to make things happen and if I have a problem I can call them. It's good to know they are always there when I need help.
Province Community Association
The efficiency with which your team handles issues is commendable and we look forward to getting the best service from the team.
East African Development Bank
American Heritage School is an independent, nonsectarian, and co-educational day school for grades Pre-K through 12 with 2 campuses. We have 4 Media centers with combined resources that include 400 computers and 60,000+ individual resources and are continually increasing in numbers and quality. I have been employed at the school since 2005 as Information Technology Librarian and Database Administrator.
My favorite part of being in the Media center is that we can guide students with their Research projects. We work and lead our students hrough the “information highway”. At the end of the day "we feel sense of accomplishment to see them succeed". The students who graduate from our school return and share their success stories with us.
I have been administrator of Mandarin Library Automation since 2005. The best thing about the software is its ease of use. Our students also feel that it is very user-friendly and they are able to search on OPAC with great ease.
The technical support is Exceptional!!! Whenever, I have a question or have any issue with the system they are a phone call away.
Meeta Sharma, Ph.D.
American Heritage School
You guys are the best, thanks so much.
Lake of Bays (Baysville) Public library
Hope you are doing fine. Just to let you know we are happy with your good services from Mandarin Library Automation. We appreciate you and wish to urge you to keep up the good work!
Ms. Mary Mburu
Kenya Technical Teachers College
We couldn't be happier with the way the Mandarin system is serving our school.
I have found many, many things I do like about it. The online catalog is well worth all that we have been through!! We have had favorable response from our patrons already and I am sure that will grow.
Quick reply, easy fix, thank you for reminding me why I love your product so much.
Senior Librarian (La Châtaigneraie secondary school)
Library Systems Administrator
I am very grateful and appreciative of all the assistance and support we have received this year from Mandarin’s Support and IT staff.
Thank you for your collaboration through all these years and for your continual assistance and wonderful service to us!
My best regards,
Patty Lunsford MLS
Franciscan St. Elizabeth Health
It was a very smooth transition. We are happy with the results. Thank you very much!
Hispanic Society on th Americas
In the 11 years we have worked with Mandarin, you folks have always been there to respond to our questions, assist with tasks and upgrades—and help us to serve our own patrons and manage our libraries comprehensively and well!
Franciscan St. Elizabeth Health
Oasis. Hosted by Mandarin.
It is affordable, very flexible and their tech support is outstanding.
Jenniffer Hudson Connors, Librarian
Stark Museum of Art
Thanks for all your help. I appreciate the work you are doing to make library automation affordable for the small library!!I also appreciate your quick personal responses.
Early Childhood Learning Center
Thank you so much for working with me to quickly set up a great library automation & CMS solution for our schools. The Oasis & Web OPAC along with the Kids OPAC is great! I had some very unique needs for our language immersion schools and this system was more than I could have hoped to acquire for our students. Mandarin Library Automation has a great dedicated team from Sales to Operations to Technical Support. I will sing your praises to the masses!
Information Technology Specialist
St. Louis Language Immersion Schools
Oasis has been running great since you all took over hosting it. Circulation dates, global recalls are up and running. YAY! M3 and Oasis have specific advantages for cataloging and inventory, so I rely on them both. Reports and Groups have also been running smoothly.
I am very satisfied with the Mandarin Oasis web hosting service, as well as its customer support team. For the annual fee we pay, which is well below that of its competitors, we get an online catalog the meets our needs.
Anthony D. Cocuzzi
Milkberg Law Office
OASIS works well and your customer service is very good. I work with Mike Dicter and we are often on the phone and his service/response time is excellent.
Meaford Public Library
My cataloger and I are very satisfied with the assistance that we have received since we selected Mandarin for us years ago. I worked from the ground up regarding the transfer from our previous system to Mandarin.
Cindy S. Drake
Nebraska History Library Curator
I started in this job in September; I had never worked with Mandarin since now.
We had a webinar with Debbie Clinton that was very useful to start using the functions of the circulation and cataloging tools.
After use, we could write down our doubts and clarify them in a webinar with Holly. They have been very helpful.
The online workshops are excellent.
The program is very friendly and we learn quickly. If we have some doubts we email Debbie or Holly and they immediately respond.
Free webinars are great tool for training and respond our questions. Debbie sends us a manual that she prepared to explain how to import records to our catalog.
It has been a great experience and we love OPAC because the students can search in their homes and came to the library with their requests searches.
Thanks for the support!
High School Librarian
The Lisbon Library Dept. continues to be very happy with the Mandarin Circulation System. We are happy that we transitioned to the "Cloud Hosting Service" you provide as well. Our system is efficient, gives all we need to provide library services to our patrons and just as importantly your service technicians are always helpful and take care of our needs.
I would love to share our success story with other libraries in Maine and throughout the country.
Diane I. Nadeau
We are a small, very specialized music library and institutional archive that needed a more robust ILS then what we had used for many years. We moved to Mandarin because it is extremely affordable, offers complete authority control, a fully hosted option, support for foreign languages, advanced searching features, more robust report options, and 24/7 support. In every interaction with the support staff, I have been impressed with their knowledge of library matters and don’t feel like I have to translate my problems into another language to have them be understood and resolved. The training support was excellent, and they all worked within my schedule to make sure that problems and issues were resolved in a timely manner.
All of you are pleasant to work with and are showing your customers that you truly care about the product that you offer to libraries so that it best serves them, the users. I am so happy that I found you guys.
Joy M. Banks, MSLS
Bok Tower Gardens
I just wanted to thank you for sponsoring the OASIS workshop held here yesterday. Debby did a great job helping our library staff (60 in attendance) navigate OASIS. It was extremely helpful and at times a bit challenging to meet the needs of novices (first time they logged on) as well as veterans who had been using it in the field for a bit. Again thanks for sponsoring and thanks for Debby, who was most informative.
Belinda O'Brien, Interim Director
School Library System
Wayne-Finger Lakes BOCES
Good morning Sir! Hope you are fine. I would like to express my gratitude and recognize such good technical support and communication from your Company. Specifically, I would like to mention Ms. Wanda Batiz and Mr. Pedro Santiago. They were very professional, accessible and helpful. I have no doubts they are great assets in your Company.
IT Specialist, IRM Service
Caribbean HealthCare System, VISN08
I just wanted to say thank you for all your diligence in helping me to put our Mandarin software back together. Your service was excellent. It is so nice to work with support personnel that is so well educated on the software as well as having excellent troubleshooting skills. Thank you also to MLA solutions for not hiring script readers for technical support.
Archbishop Stepinac High School
Thank you! That webinar was well done and helpful. I plan to attend the inventory webinar next week.
Richland Correctional Institution
Everything is working just great: M3, Oasis, CMS, and the M3 utilities. Your team has been wonderful: Mario and Deborah and 3 Support people: Luis, Tom, and the guy who pointed our M3 start.ini file to the right place.
Jacquelyn Shartin M.L.I.S.
We love Mandarin and the tech support we receive.
Patricia Arnold, Librarian
Defense Language Institute English Language Center
“We always contact Mike Dicter for our customized reports. He is amazing! In no time he provides us with the report we need, and he follows up to ensure the report generated is exactly what we want. Thank you for your fantastic and efficient customer support system. Pembroke Public Library”.
IT Services Manager
Pembroke Public Library
Things are going smoothly with our transition to the single Win2008 server with AD for both curriculum and library services. In just 5 months, we now have 18 sites converted, with 9 more to come before fall of 2011 school startup.
Alex, Mike, Joe, and Jonathan have been outstanding in responding to the few problems we've had and working with me to resolve any hiccups. They do an incredible job and it is greatly appreciated. The co-operation and support we have received from you folks has not gone un-noticed. These transitions will be saving our district tens of thousands of dollars on an ongoing basis.
Al Van Gasbeck
Information Systems Support, Library Automation, VoIP Telephony
School District #23
Kelowna, British Columbia
I just ran that program to fix invalid expiration dates and IT FIXED THEM ALL! There were over 1400 left and now they're all fixed. You have saved the day.
Mary E. Tippitt Memorial Library
Thanks for the webinar – very informative! And for the record, I LOVE the Cleanup and EasyLabel utilities. They are so excellent!
Thanks again –
GST BOCES, NY
Please pass on to all how much the assistance is appreciated for getting us and keeping us on track with the updates.
Kathi and the LRC Staff
Lambton College, Sarnia Ontario
Pamela Anderson MLS
Librarian from Lincoln College of Technology
"I wanted to send you a quick note to let you know that Holly was a terrific trainer in my online training. She was obviously very knowledgeable about OASIS and was able to answer every question I asked. Her explanations were easily understood and she went at a pace that I was both able to follow and kept me interested and excited.
A terrific experience!"
Susan H. Tanner
Instructional Technology Specialist - Library Automation
Greater Southern Tier BOCES
Maureen Frei, who is the middle school librarian here in Horseheads, said, "I like the immediacy of it. An instant means for one to check if a title is available in the library."
Sarasota County School District
We are a district of 42 elementary, middle and high schools. I am responsible for keeping the Mandarin program running in all 42 of these schools.
After using the same program for 20 years we moved to Mandarin M3. It was a whole new way of cataloging and circulation for us and the people at Mandarin were with us every step of the way. Their quality of tech support has not changed since 2002.
In 2007 we upgraded to Mandarin Oasis. The students, teachers, and parents love it. All the schools' databases are accessible from our district website.
This enables the parents to take an active part in helping the student select appropriate books for pleasure reading as well as book reports, etc.
I love it because it is no longer necessary to install software on each computer needing access to Mandarin OPAC. At one point that was in excess of 400 computers.
Circulation in Oasis is very user friendly. Navigating through Cataloging is pretty straight forward.
The upgrade to Oasis was quick and required very minimal down time.
Library Automation System Technician
Sarasota County School District
We just went live with Oasis yesterday, with the Web Hosting and I must say how impressed I am with your staff and service.
I have sent several e-mails to support, re displays , etc and he has responded quickly and accurately.
Cambrian College Library
I am a disciple of the products from Mandarin, and have been for years! At my current school we have just migrated from Follett to Mandarin's 'new' product, which is called OASIS. In particular (and in relation to an earlier comment), I particularly like that the OPAC (which we are also using successfully as a WebOPAC) is not case sensitive, does not require the children/students to type in the whole title or words of the title in order, produces an authority list to browse from if no hits are found, uses 'see' and 'see also' and has a fantastic add-on feature from Syndetics that allows the searcher to see the book cover. You can also catalogue websites and launch into them from the OPAC.
Check out the website at: http://www.mlasolutions.com/
By the way, the level of support I get from the company is just fantastic!
Hope this helps,
Can I tell you how much I LOVE the new BibStats utility and the enhanced Cleanup Utility? Thanks so much for these!!
Susan H. Tanner
Instructional Technology Specialist – Library Automation
Greater Southern Tier BOCES
Luis no había tenido tiempo de agradecerle todo su soporte técnico, mil gracias por la colaboración; la base de datos quedo excelente.
Seguiremos en contacto.
Esperanza Velasquez Patiño
De acuerdo al Sistema De Gestión de Calidad que el Gimnasio Femenino implemento hace 5 años, al respecto me permito informarles que dentro del proceso de compras y servicios se llevó a cabo la evaluación al servicio prestado por ustedes, como resultado del mismo, nos permitimos informarles: Muy contentos con el programa de biblioteca y con el soporte técnico que nos dan en este proceso de implementación. El colegio continúa con ustedes como proveedor.
Agradecemos de antemano su amable colaboración.
Ana Maria Uribe R.